Contact Florida Career College About This Degree Program
The highly interactive Professional Sales & Customer Service Diploma program is designed to teach students to apply practical sales techniques in a range of situations, to act as intermediaries between customers and suppliers, and to comprehend the complex interrelationships between the salesperson and the other components of business. Graduates of the Sales program are trained for positions with for small and medium-sized manufacturers, wholesalers and retailers where they would be responsible for servicing existing customers, creating and making sales presentations, closing sales, performing post-sale service and acting as field market research resources for customer needs. Also included in the coursework are negotiation and contract sales, business communications and sales force leadership.
Professional Sales and Customer Service
Diploma Program – 9 Months / 41 Credits
Associates Degree Program - 20 Months / 90 Credits
The coursework teaches students to apply practical sales techniques in a range of situations, to act as intermediaries between customers and suppliers, and comprehend the complex interrelationships between the salesperson and the other components of business. Graduates of the Professional Sales & Customer Services programs are qualified for entry-level sales and customer service positions for small to medium-sized manufacturers, wholesalers and retailers.
PROGRAM OBJECTIVES
Diploma Program
Upon completion, the graduate will have a foundation in:
- Fundamentals of Selling
- Advanced Sales Techniques
- Principles of Management
- Sales & Customer Service
- Telephone Sales
- Business Communications
- Negotiation and Contract Selling
- Advertising
- Sales Force Leadership
